Provider-specific refunds.
Honest status language.

Apple and Google process purchases. Their current rules and decisions control marketplace refunds.

• If a verified purchase does not unlock, the app retries delivery for up to ten minutes without requesting another charge.
• For a verified Google non-delivery or duplicate, disabled release automation may request one full refund and revoke the report license after all release gates are approved.
• Apple decides Apple refund requests. Tax Letter Scan may report delivery status and open Apple’s refund-request path. “Refund requested” does not mean “refund issued.”
• Accidental purchases and dissatisfaction use the applicable marketplace review process.
• Confirmed refunds, reversals, chargebacks, fraud events, and revoked purchases end access to the associated report.
• Support AI cannot move money, approve an exception, or request a tax document.

Do not send support your notice, tax return, Social Security number, taxpayer account number, transcript, payment information, or identity document. Use the in-app content-free support action or email team@taxletterscan.com.

Refund automation and public purchases are disabled. This draft is not a promise that Apple or Google will approve a refund.